Privacy Policy

BlejEsim ("we," "our," or "us") is a Delaware, United States registered company providing eSIM services worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website blejesim.com and use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Company Registration: BlejEsim is registered in Delaware, United States. For any legal inquiries, please contact us using the information provided in the Contact Us section.

We collect several types of information from and about users of our services:

Personal Information: When you create an account, make a purchase, or contact us, we collect personal information including your full name, email address, phone number, billing address, and payment information (processed securely through Stripe).

Device Information: We collect information about your device, including device model, operating system, IP address, browser type, and device identifiers to ensure eSIM compatibility and provide technical support.

Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent on pages, click patterns, and referring website addresses.

Transaction Information: We collect details about your purchases, including package selections, order history, payment amounts, and transaction dates.

Communication Data: When you contact us via email, live chat, or WhatsApp, we collect and store your communications to provide support and improve our services.

We use the information we collect for the following purposes:

Service Delivery: To process and fulfill your eSIM orders, activate services, generate QR codes, and provide customer support.

Payment Processing: To process payments, verify transactions, prevent fraud, and manage billing inquiries.

Communication: To send order confirmations, eSIM activation instructions, service updates, and respond to your inquiries and support requests.

Service Improvement: To analyze usage patterns, improve our website functionality, develop new features, and enhance user experience.

Legal Compliance: To comply with legal obligations, enforce our terms of service, protect our rights, and respond to legal requests.

We implement comprehensive security measures to protect your personal information:

Encryption: All sensitive data, including payment information, is encrypted using industry-standard SSL/TLS encryption during transmission.

Secure Payment Processing: We use Stripe, a PCI DSS Level 1 certified payment processor, to handle all payment transactions securely. We do not store your full credit card details on our servers.

Access Controls: We limit access to personal information to authorized employees, contractors, and service providers who need it to perform their duties.

Data Storage: Your data is stored on secure servers with regular backups and monitoring. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy.

Regular Security Audits: We conduct regular security assessments and updates to protect against unauthorized access, data breaches, and other security threats.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you and receive a copy of that data.

Correction: You can request correction of inaccurate or incomplete personal information.

Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.

Data Portability: You have the right to receive your personal data in a structured, commonly used format.

Objection: You can object to processing of your personal information for marketing purposes or other legitimate interests.

Withdrawal of Consent: Where processing is based on consent, you may withdraw consent at any time.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We share information with trusted third-party service providers who assist us in operating our business, including payment processors (Stripe), email service providers, hosting services, and customer support platforms. These providers are contractually obligated to protect your information.

Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.

With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

Refund Eligibility: Refunds are available for unused eSIM packages within 14 days of purchase, provided the eSIM has not been activated or used. Once an eSIM is activated, refunds are not available except in cases of technical failure on our part.

Refund Process: To request a refund, contact our support team at support@blejesim.com with your order number and reason for the refund request. Refunds will be processed to the original payment method within 5-10 business days.

Non-Refundable Items: Activated eSIMs, partially used data packages, and services that have been successfully delivered are not eligible for refunds unless there is a technical issue caused by our service.

Chargebacks: We reserve the right to dispute chargebacks and may provide transaction records and service delivery proof to payment processors.

Service Availability: Our eSIM services are subject to network availability in your destination country. We are not responsible for network outages or service interruptions beyond our control.

Device Compatibility: It is your responsibility to ensure your device supports eSIM technology before purchase. We provide compatibility information, but we are not liable for devices that do not support eSIM.

Usage Restrictions: eSIM packages are for personal use only. Resale, redistribution, or commercial use is prohibited.

Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Limitation of Liability: To the maximum extent permitted by law, BlejEsim shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Complaint Procedure: If you have a complaint about our services or how we handle your data, please contact us at support@blejesim.com. We are committed to resolving complaints promptly and fairly.

Response Time: We aim to respond to all complaints within 48 hours and resolve issues within 14 business days.

Escalation: If you are not satisfied with our response, you may escalate your complaint to our management team or file a complaint with relevant data protection authorities.

Data Protection Authorities: If you are located in the European Union, you have the right to lodge a complaint with your local data protection authority. For US residents, you may contact the Federal Trade Commission.