Customer Help

An eSIM (embedded SIM) is a digital SIM card that allows you to activate a cellular plan without needing a physical SIM card. It's built into your device and can be activated remotely.

Most modern smartphones, tablets, and smartwatches support eSIM. This includes recent iPhone models (iPhone XS and later), Google Pixel devices, Samsung Galaxy phones, and many others. Check our compatibility page for a full list.

After purchasing, you'll receive a QR code via email. Go to your device settings, select "Cellular" or "Mobile Data", then "Add Cellular Plan" and scan the QR code. Follow the on-screen instructions to complete the setup.

It depends on your plan. Some eSIM plans are region-specific, while others offer multi-country coverage. Check the details of your specific plan before purchasing.

If you lose your phone, contact us immediately. We can help you transfer your eSIM to a new device or provide a replacement QR code if needed.

The validity period depends on your plan. Most plans are valid for 30 days from activation, but some may have different durations. Check your plan details for specific information.

Yes! Most modern devices support dual SIM functionality, allowing you to use both a physical SIM and an eSIM simultaneously. This is great for keeping your home number active while using a travel eSIM.

If you experience issues, first check that your device is compatible and that you've followed the installation steps correctly. If problems persist, contact our support team via WhatsApp or Live Chat for immediate assistance.